Corona measures Q&A - Beter Uit holiday parks
1. Are the Beter Uit holiday parks open?
The rules of the French government apply to holiday park La Draille in France. There is a total lockdown by order of the government in France. At the moment, the announced measures are valid until May 11. For the time being, guests are welcome after this date and all facilities are open. Guests with a booking at holiday park La Draille in the period before May 11 are informed or will be informed as soon as possible.
Holiday park Walsdorf in Luxembourg can receive guests, the Luxembourg government has not imposed any restrictions on the use of campsites and parks. However, it is not possible to travel to the park due to travel restrictions in Belgium and Germany. We are closely monitoring the measures and will inform you as soon as we can receive guests.
Our holiday park Vell Emporda in Spain has the planned opening date at the end of June. We do not yet know what the Spanish government will decide and unfortunately have to wait and see. We are in constant contact with our partners at park Vell Emporda about the situation in Spain. As soon as we have more information we will report more about this.
2. Can I transfer my booking to another period or different park?
Beter Uit holiday parks has temporarily broadened the possibilities for rebooking. This means that you can currently rebook your stay free of charge to another park or another period in 2020. If there is a price difference, the extra costs are for your account. No refund will be given if there is a negative price difference. When rebooking, the original cancellation terms remain in effect.
Rebooking with a voucher from the Walsdorf and La Draille parks to Vell Emporda is not possible. A booking from La Draille and Walsdorf cannot be converted to a booking on Vell Emporda.
3. I want to cancel my booking. Is that possible?
In light of the special circumstances, Beter Uit holiday parks will currently not refund the already paid travel sum, but you will receive a voucher worth the amount already paid. This voucher is transferable.
The voucher issued can be used to book a holiday in 2020, 2021 or 2022. Vouchers issued by La Draille holiday park follow the guidelines of the French government and are subject to French law.
Please contact our parks on 0883100580 or via firstname.lastname@example.org if you have any questions about the voucher.
We do our utmost to provide the guests who arrive at short notice with information and help them carefully. We will process requests as soon as possible. Due to the exceptional situation, we ask for patience and understanding that the response to requests will take longer.
For the period after 1 June, no concrete measures have yet been announced by the official authorities. We appreciate it very much if you could wait for these developments. We do everything we can to keep the holiday parks open and to offer everyone a pleasant holiday.